Contract Free
All Australia Broadband
NBN Plans are Contract Free and you are
you
cancel at any time. You can cancel your subscription at any time by informing us before the end
of
the month.
No Connection or Hidden Fees
Australia Broadband does not charge any activation or setup fees and standard NBN Co
installations
are completed at no cost to you. With Australia Broadband, there are no setup fees, no plan
change
fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.
Simple Billing
Your Australia Broadband subscription is a prepaid service and you'll be direct debited on or
around
the 1st day of each month for that month’s subscription. Our payment options are Visa and
MasterCard.
Order Cancellation Policy
If you cancel your order before activation of your service and your order is in progress with the
NBN
Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have
received an order number from us and your payment has been processed.
NBN Installation
After you have submitted your order, Australia Broadband will confirm if an installation
appointment
is needed. If an installation appointment is needed, Australia Broadband will organise this with
the
NBN Co and contact you with the appointment details. You or an authorised person over 18 years
of
age will be required to be at the premises on the day of the appointment.
Learn more about NBN Co Service Installations at:
NBN Explained
IP Address
All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per
month. You can request a Static IP address after your internet service is connected by
contacting
Customer Support
NBN Co charges may apply to some customers
Some homes may be subject to an
NBN Co Non-Standard Installation or a
NBN
Co New Development Charge of $300.If your home is subject to any of
these
NBN Co charges, we’ll let you know and get your permission before you’re charged.
NBN Co charges are charged by the NBN Co Ltd and not Australia Broadband. If you give us
permission
to go ahead with the
NBN Co Non-Standard Installation and/or
NBN Co New Development Charge, Australia Broadband will pass this NBN Co
charge
onto to you at cost.
Fair Use Policy
All Australia Broadband services are subject to our Fair Go Policy. Prohibited Use includes using
this service in a business or for any purpose or activity that is illegal, fraudulent or any
other
nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at:
What
is your Fair Go Policy?
Limitations and Availability
Australia Broadband personal nbn™ plans are consumer-grade services, may not be used
for
commercial purposes and are only available within nbn-ready areas subject to nbn™
infrastructure availability at your premises.
This service will not function in the event of a power failure or disruption or an internet
outage
and is not suitable if you have a serious illness or life-threatening condition, if you require
disability services or if you require an uninterrupted phone line.